Clipboards — with pens that may or may not work. And spaces that may or may not be big enough to print your answers. They’re out, too.
As is the need to repeatedly show your health insurance and personal identification.
Hackensack Meridian Health, thanks to a groundbreaking partnership with CLEAR, a secure identity company, is creating a single, interoperable identity designed to provide a faster and more convenient patient experiences across the Hackensack ecosystem.
Hackensack officials say they plan to leverage CLEAR’s identity platform, CLEAR1, through its integration with Epic, to enable MyChart Account Creation and Password Reset. Once live, patients will be able to verify their identity with a quick selfie, bypassing legacy solutions and traditional paperwork. Additionally, this seamless verification process is expected to be available for Patient Check-In on kiosks at select Hackensack locations.
“Hackensack Meridian Health is fundamentally changing what it means to be a patient, starting at the front door,” HMH CEO Bob Garrett said.
“Our partnership with CLEAR will make the check-in process as simple and secure as CLEAR’s airport experience. This is a powerful example of how we leverage world-class technology to enhance the patient experience, improve access, and truly reimagine health care for our communities.”
Integrating CLEAR1 provides a dual benefit, enhancing patient experience while delivering significant operational advantages for the health network. The partnership will not only streamline digital identity verification but also reinforce a commitment to security and patient trust.
So said CLEAR CEO Caryn Seidman Becker.
“CLEAR’s mission is to make experiences safer and easier by connecting you to your secure identity,” she said. “With over 33 million Members, we’re proud to bring our trusted identity platform to health care where speed, trust, and security are paramount. Our partnership with Hackensack Meridian Health is transforming patient check-in from a friction-filled moment into a seamless, secure experience.”
Hackensack plans to first roll out MyChart Account Creation and Password Reset, enabling a seamless and secure way for patients to create and access their account and health information.
Next, John Theurer Cancer Center at Hackensack University Medical Center, expects to launch CLEAR’s Check In experience. As the first cancer center in the country to use this technology, patients will be able to check in for their appointment by simply snapping a photo at a kiosk. This technology also will be available at Hackensack Meridian Health and Wellness Center in Eatontown, before expanding more widely across the network.
Garrett and Seidman Becker said the organizations have a shared mission and values to foster meaningful change in healthcare. They said they will continue to look for innovative ways to expand the partnership and continue to deliver world-class, accessible care to our patients and the communities we serve.
“Together, we’re helping people get to the care they need, faster, easier, and with greater peace of mind,” Seidman Becker said.
