Holmdel-based WorkWave, a leading provider of software and solutions that help mobile service companies thrive, on Tuesday said it appointed Arjun Ramchandran as chief customer officer.
In his new role, Ramchandran will be responsible for overseeing all global post-sales functions including professional services, customer support, customer success, and learning and development. He will be charged with spearheading efforts to enhance customer satisfaction and engagement across WorkWave’s key verticals.
Ramchandran is a leader with over 15 years of experience in the SaaS industry, where he has successfully developed and scaled high-performing, customer-facing teams. His most recent role was as CCO at ARCOS, a Vista-backed company where he was pivotal in enabling utility and airline customers to achieve greater efficiency, speed and safety in their mission-critical field operations.
“Arjun’s proven track record in building and scaling world-class, customer-centric organizations presents a tremendous opportunity to enhance our commitment to customer retention and satisfaction,” Kevin Kemmerer, CEO of WorkWave said.
“At WorkWave, we aim to deliver exceptional, innovative products that solve our customers’ key business challenges, and with Arjun’s expertise, we look forward to strengthening our customer relationships to ensure they are getting the most value out of our partnership together.”
Before his time at ARCOS, Ramchandran held various leadership positions at Genesys, a global leader in customer experience and call center technology, where he ran professional services for cloud products and played a crucial role in establishing the customer success function. His work involved helping cloud customers realize value and advancing key transformation initiatives across onboarding, renewals and customer strategy.
