American Water the largest regulated water and wastewater utility company in the United States, on Tuesfday announced the launch of a refreshed corporate website (amwater.com). The updated portal introduces an upgraded digital experience designed to provide customers with faster, more intuitive access to essential water and wastewater service tools across desktop and mobile devices.
Timed alongside the company’s 140th anniversary in 2026, the digital refresh enhances navigation, search functionality, and overall site accessibility while streamlining access to account management, outage maps, and emergency reporting.
The updated digital platform simplifies routine tasks and critical service lookups for the approximately 14 million people served by American Water across 14 states and 19 military installations.
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Account & Billing Management: Direct pathways to process bill payments, enroll in paperless billing, and explore affordability and customer assistance programs.
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Real-Time Outage & Service Alerts: Streamlined access to regional service interruption maps, boil water advisories, and emergency reporting portals.
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Water Quality Transparency: Quick access to localized water quality reports, educational materials, and state-specific regulatory information.
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Optimized Mobile Performance: Enhanced infrastructure designed to improve site speed, data security, and user experience across smartphones and tablets.
“At American Water, everything we do starts with serving our customers well,” Maureen Duffy, Executive Vice President of Communications and External Affairs at American Water, said. “As customer needs continue to evolve, we’ve created a modern, intuitive digital platform that makes it easier for customers to connect with us, access the information they need, and manage their water and wastewater service with confidence.”
“Whether customers are looking for information, checking for service updates, reporting an emergency, or exploring customer assistance programs, we want every interaction with American Water to be simple and intuitive,” added Matthew Prine, Vice President and Chief Customer Officer. “Our refreshed website makes it easier for customers to access the services and information they use most, while providing another convenient way to stay connected with us.”
