Public Service Electric & Gas Co. (PSE&G) has earned the top spot in business electric customer satisfaction among large utilities in the East region, climbing from second place last year in J.D. Power’s 2026 U.S. Electric Utility Business Customer Satisfaction Study.
Announced Friday by the Newark-based utility, the recognition places PSE&G ahead of major electric providers across a 12-state region stretching from New England to Tennessee. Sister utility PSEG Long Island also placed No. 3 in the East Large segment, giving parent company Public Service Enterprise Group (PSEG) two spots among the top three performers.
The annual study, based on responses from 19,358 business decisionmakers nationwide collected between February and October 2026, evaluates large utilities serving 100,000 or more business accounts across Connecticut, Delaware, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Tennessee, Virginia, and West Virginia.
“New Jersey businesses count on us for more than reliable energy. They count on us to understand their needs and be there when it matters most,” Kim Hanemann, president and chief operating officer of PSE&G said. “This recognition reflects the trust our customers place in us and the dedication of our employees who serve them every day. We’re grateful for that trust and remain focused on earning it through the service and support our customers depend on.”
According to J.D. Power’s broader 2026 study findings, business customer trust satisfaction increased 14 points nationwide on a 1,000-point scale compared to 2025, driven by fewer reported outages, more accurate restoration time estimates, and proactive utility outreach ahead of scheduled maintenance.
PSE&G highlighted several commercial outreach initiatives behind its top ranking, including its Business Connect program—which links commercial accounts with dedicated service representatives, digital tools, webinars, and in-person events—as well as energy efficiency programs offering financial incentives for facility upgrades.
“Great customer service starts with listening and is defined by how we respond,” said Dave Johnson, senior vice president and chief customer experience officer at PSE&G. “We’re focused on understanding the unique needs of every business we serve, connecting customers with the right tools and resources, and making it easier to do business with us.”
The commercial ranking builds on PSE&G’s broader operational track record. In 2025, J.D. Power ranked PSE&G No. 1 in residential electric customer satisfaction among large Eastern utilities for the fourth consecutive year, and the utility has captured the Mid-Atlantic ReliabilityOne Award for electric system reliability for 24 straight years.
