American consumers are increasingly willing to let artificial intelligence take the wheel in everyday banking, according to a new survey from TD Bank U.S. The study reveals that 69% of Americans would allow a bank-provided AI assistant to complete at least one financial task on their behalf.
Consumers embrace AI for practical banking support
The latest findings build on earlier TD research showing broad interest in AI-powered assistants. Consumers are particularly comfortable trusting AI with routine, defined financial chores that reduce friction in their daily lives. According to the survey, Americans are most willing to let AI:
- Alert them to potentially better products or rates (38%)
- Help them avoid overdraft charges (31%)
- Pay recurring bills (27%)
Fraud protection also stands out as a major area of trust. 68% of respondents expressed comfort with banks using AI to detect potential fraud and send alerts, while 50% trust AI-powered technology to safeguard their money and personal data from cyber threats.
AI as a resource, not a replacement for human judgment
The survey highlights a growing reliance on AI for financial guidance, with 49% of consumers reporting they used an AI assistant over the past year to research or make personal financial decisions. However, consumers continue to draw clear boundaries regarding human oversight: 83% of those who used AI for financial guidance still verified the information with another source or professional.
“AI is giving consumers new ways to understand their options and navigate financial decisions,” Ted Paris, Head of Analytics, Intelligence & AI at TD Bank U.S. said. “As adoption grows, consumers are also drawing clear lines around where AI can help and where human judgment remains essential.”
When it comes to building confidence in banking AI, consumers emphasized the importance of safety nets and human governance. Key factors driving consumer trust include:
- Human review of important financial decisions (36%)
- The ability to easily reach a live person (31%)
- Strong privacy and data-security protections (31%)
- Clear accountability if something goes wrong (31%)
- Transparent explanations of when and how AI is deployed (25%)
“Consumers are open to AI when it makes banking easier, but trust depends on how the technology is designed and governed,” noted Kiran Vuppu, U.S. Chief Information Officer at TD. “As AI takes on a greater role, strong oversight, clear accountability and human involvement will remain essential.”
The September 2026 TD AI Omnibus survey was conducted by Big Village from Sept. 18–20, 2026, surveying 1,008 respondents.
