J.D. Power 2025 U.S. Auto Insurance Study (AIS) has ranked NJM Insurance Group No. 1 in the Mid-Atlantic Region. NJM’s score of 721 (on a 1,000-point scale) is 65 points higher than the regional average.
“We are honored that J.D. Power has recognized NJM Insurance as the top auto insurer in the Mid-Atlantic region,” Mitch Livingston, NJM president and CEO said. “This award reflects the trust our policyholders place in the service we provide and is a testament to the dedication of our employees, who work to enhance the customer experience every day.”
The study ranked customer satisfaction in the following seven categories which NJM placed first in each and every one:
- level of trust
- price for coverage
- people
- ease of doing business
- product/coverage offerings
- problem resolution
- digital channel
In 2024, NJM received the J.D. Power Auto Claims Satisfaction trophy. In addition, NJM has also earned the J.D. Power Auto Claims Certification for seven consecutive years.
“Our recognition in the J.D. Power studies is significant because it is based on customer feedback,” Carol Voorhees, NJM COO said. “As we continue to grow, we remain focused on listening to our policyholders and meeting their needs with the same care and attention that have guided us for over a century.”
